Windows 7: No overnight sensation

November 05, 2009
Software vendors should aspire to the kind of customer service retail outlets deliver
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A Western Digital hard drive warranty that is not what it seems

November 02, 2009
One reader discovers a three-year discrepancy in the coverage policy for his Western Digital hard drive
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Where is my copy of Windows 7?

October 28, 2009
A reader wonders if there's been a massive holdup with preordered copies of Microsoft's new OS or if's he one of the unlucky few
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Have hard drives become less reliable?

October 23, 2009
One reader's spate of hard drive failures leads him to wonder if it's just a run of bad luck or a sign of a more troubling trend in the storage industry
memory, backup
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Why you should supplement your cloud data storage

October 20, 2009
Why expecting disaster is a smart way to live -- at least when it comes to data stored in the cloud
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Should I back up data stored in the cloud?

October 19, 2009
The recent Sidekick fiasco casts a new light on a conversation about cloud computing, Google Docs, and the potential for data loss
Web services
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Microsoft learns the hard way: Back up our data!

October 13, 2009
There's a lesson in this firsthand account of Microsoft/Danger data outage: Backing up would have been easier
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Free Internet in deluxe hotels? Just a rumor

September 29, 2009
Why paying for a more expensive hotel room means you have to pay again to get on the Net
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For sale: Your cell phone habits

September 22, 2009
One Gripe Line reader thinks Verizon Wireless is asking to share too much of his personal information
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